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"C" is for Customer Service"

Updated: Dec 18, 2018

“C” is for College Street Dental Centre.  “C” is for Customer Service.

Here at College Street Dental Centre, Petersfield, we pride ourselves on the level of customer service we provide to all our patients.

From the very moment they pick up the phone to us, patients hear the difference.  All our reception team are also fully trained Dental Nurses, so you have every confidence that they understand your dental requirements; ranging from emergency treatment, routine oral health examinations and Hygienistappointments to discussing with you more complex treatments such as Root Canal Treatment or Dental Implants.   It is important that our receptionists, known to us here as our “Client Management Team” are clinically trained so that they can assess your needs in a knowledgeable and professional manner.   They have also received extensive training in Customer Service to ensure that every patient’s experience and journey with us is seamless, painless and calm.

From the moment they step through our doors, our patients can feel the quality.  The Client Management team always greet you with a smile.  The dentists themselves are charming and the surroundings are inviting, modern and zen-like.  It is very rare that our dentists run late!  In the exceptional cases that this happens you will find yourself furnished free tea/coffee.

You will always be greeted personally by name, and handed over from reception to the surgery and back to the reception again.  In the dental surgery our dentists take the time to get to know you, not just your mouths! 

Your very first appointment with us is booked out for nearly an hour!  This so we can give you one of the most important things that many other Dental Practices don’t –TimeTime for you to talk.  Time for us to listen.  Every patient is different.  We recognise that and our patients appreciate that.

Treatment itself is carried out using the very latest in dental technologies and materials, ensuring you’re always being treated with the very best that dentistry can provide.  It is also important to us that we are able to treat you ourselves without needing to refer you wherever possible!   As such, we provide Specialist Orthodontic services, Dental Implants, Root Canal Treatment, as well as all the other things you would expect like dentures, crowns and fillings.

Any treatment required is explained to you in a transparent and clear way- no hidden costs. 

We try to work around you – no problem is too small.  We will rearrange your appointment if it clashes with your haircut!  We know if you like early morning appointments.  We know if you need appointments after the school run.  We know if you can come in at the last minute.  We know if you like to plan ahead in your diary due to heavy work commitments!  We know you.  Full stop. 

We care, because you care. 

For more information on all of our services or to book a consultation, please visit our website or phone us on 01730 263180.

For further information or advice contact College Street Dental Centre in Petersfield, Hampshire on 01730 263180


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