Promises & Expectations

OUR PROMISES TO YOU:

  • We will welcome you into a relaxed and professional environment.

  • We will listen and respond to your needs.

  • We will provide the best treatment available and discuss all options with you.

  • We will provide a written treatment plan and estimate.

  • We will make every effort to keep to your appointment.

AS A VALUED PATIENT WE EXPECT YOU:

  • To keep your appointments.

  • To respect our staff and other patients.

  • To pay for your treatments on time and as requested.

  • To raise concerns with the practice so we can resolve them.

  • To attend regular preventative care appointments to take care of any work we do for you.

  • To help us to expand our practice by recommending us to your family and friends.

INFECTION CONTROL POLICY:

  • College Street Dental Centre complies with the requirements of HTM 01-05 and with the Approved Code of Practice for Health & Adult Social Care.

  • Every clinical member of staff is regularly trained in all aspects of infection control, including decontamination and sterilisation of equipment.

  • Full details of our Infection Control Policy is kept in the Practice, details of which can be made available to patients upon request.